Why was I charged twice?

We understand how frustrating it can be to see an unexpected charge. It’s possible the duplicate charge occurred due to:

• A duplicate transaction being processed in error.
• A pending charge that hasn’t been cleared yet but shows up temporarily.
• Multiple subscriptions or purchases made accidentally.

Please check your payment history and subscription details to confirm. If it’s still unclear, provide the date and amount of the charges by reaching out to us at getsupport@spren.com, and we’ll resolve this as quickly as possible.